Privacy Policy

When you visit our online store, send us an email via a contact form or come into contact with us in some other way, there is a good chance that you will leave personal data with us. LXRY SHINE considers careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us.

In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that:

We clearly stated of what purposes we process personal data. We do this via this privacy statement;
We our limit collection of personal data to only the personal data necessary for legitimate purposes;
We you first ask for explicit permission to process your personal data in cases where your consent is required;
We take appropriate security measures to protect your personal data and also to require parties that process personal data on our behalf;
We respect your right to provide access to, correct or delete your personal data upon your request.

LXRY SHINE is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully.

This privacy statement was last modified on 21-12-2022 13:32:00.

Inspecting and changing your data

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time via customer service. You can also send us a request to view, change or delete this data. You can also submit a request for data export for data that we use with your consent, or indicate with reasons that you want us to limit the processing of personal data.

To prevent abuse, we may ask you to identify yourself adequately. When it concerns access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change the data or have it deleted.

External parties

In some cases it is necessary for us to share your data with external parties. This includes Payment Providers, Shipping Partners and IT service providers. We have clear arrangements and agreements with these external parties that they may only use the data for purposes for which this data is shared with them; they are therefore not allowed to use it independently or share it with others.

This privacy statement does not apply to third-party websites that are connected to our online store through links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites. Our online store also includes social media buttons. The administrators of these services collect your personal data.

Your data will emphatically never be provided to third parties if this is not necessary.

Publication

We do not publish your customer data.

Ads

Our online store does not display advertisements.

Security

We take security measures to limit misuse and unauthorized access to personal data. In particular, we take the following measures:

After receipt, the data is stored in a separate, protected system
We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data

Retention periods

The personal data described below will be kept for as long as necessary to process your orders, including the warranty. We then store data for a maximum of one year for the described statistical purposes. The data will be deleted if you so require, unless there is a legal obligation that requires longer retention (such as the tax retention obligation of seven years for payment data).

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Questions or complaints

We will of course be happy to help you if you have any questions or complaints regarding this privacy statement or about the processing of your personal data. You can contact us for this via our contact form. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact us for this via our contact form. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this.

Visit our website

Use of personal data

When you register via our online store, we obtain certain information from you. We only store and use the personal data provided directly by you, in the context of the service you have requested, or for which it is clear when provided that they are provided to us for processing.

We use the following data for the purposes stated in this privacy statement:

Name and address details
phone number
Billing address
E-mail address
Payment details
Sex
Date of birth

Register

You must first register for certain parts of our online store. After registration, we store the personal data you provide via the username you choose. We store this information so that you do not have to enter it again each time and so that we can contact you in the context of the execution of the agreement.

We will not provide the information linked to your username to third parties, unless this is necessary in the context of the execution of the agreement you conclude with us or if this is legally required. In the event of suspected fraud or abuse of our online store, we may transfer personal data to the competent authorities.

Processing order

When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. For example, we record your transaction data so that we can check the payment and process any refund. We use the secure payment environment of Mollie BV for this purpose. The transaction data must be kept for seven years for the tax authorities.

If you choose to pay afterwards, we are forced to share your data with Klarna. Klarna is a payment provider that facilitates subsequent payments and carries out the entire process for us. Klarna carries out a data check to approve your request for post-payment. Klarna applies a strict privacy policy as described in their privacy statement.

To process your order, we use your name and address details to send the package, your e-mail address and occasionally your telephone number to keep you informed of the status of your order. We share your name and address details with DHL for shipping.

We like to know what you as a customer think of our products and/or service. By sharing your experience with us, you help us to improve our products and services and tailor them to the wishes of our customers. After your order, you will receive an invitation via Kiyoh to review our service. When posting a review, you choose which personal data you share. We may contact you based on your review. After a month, your email address will be encrypted so that we can no longer see it. After three months, your personal data will be completely deleted from Kiyoh's system, regardless of whether you have left a review or not.

In all cases, we make clear agreements with these parties stating that they may only use your data for the purpose that we agree with them. They are therefore not allowed to independently use this data or share it with others.

Contact form and newsletter

We offer the opportunity to ask questions through our online store via a contact form, where you will be asked to fill in various details to process your question. You choose which information you provide. The data you send us will be kept for as long as the nature of the form or the content of your email requires it to be fully answered and processed.

We offer a newsletter with which we want to inform interested parties about our products and/or services. We email a maximum of five newsletters per month to the customer. Every newsletter contains a link with which you can unsubscribe. Your email address will only be added to the list of subscribers with your explicit permission.

Cookies

Our online store uses cookies; Cookies are also placed via third parties engaged by us. When you visit our online store for the first time, a message will be shown in which we explain why we use cookies. We interpret your further use of our online store as permission for this use of cookies. You are free to disable cookies through your browser. Please note that our website may no longer work optimally.

We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them. For more information about these applications and how they handle cookies; Please see the privacy statements of these parties (note: these can change regularly).

Google Analytics

We use Google Analytics to track how visitors use our online store. We have entered into a processing agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services. Finally, we anonymize the IP addresses.

LXRY SHINE collection
The LXRY SHINE collection consists of various main products that make your watches and jewelry look like new again and help you with maintenance and cleaning.
LXRY SHINE products
The LXRY SHINE Micro Polish makes your watches and jewelry scratch-free and makes them look like new again!

With the LXRY SHINE Spray for watches and jewelry you can maintain them and clean them with the right products.
Maintenance with LXRY SHINE
Depending on the intensity of use and handling of the watch or jewelry, we recommend using the LXRY SHINE Micro Polish twice a year.

There is no limit for use on the LXRY SHINE Spray.

PRODUCTS

Step 1. Clean the surface thoroughly before use

Make sure the surface of the luxury watch is thoroughly clean before beginning the polishing process. Remove dust, dirt and any other particles to create a smooth base for polishing.

Step 2. Apply the LXRY SHINE Micro Polish to the microfiber cloth

Take a small amount of the LXRY SHINE Micro Polish and apply it to a soft microfiber cloth. Make sure the polish is evenly distributed over the cloth.

Step 3. Apply a brushing motion until the product darkens

Using light pressure, rub the polish-soaked microfiber cloth over the watch surface in circular or brushing motions. Keep going until the product darkens, indicating that the polish is doing its job to remove scratches and polish the surface.

Step 4. Polish with a clean microfiber cloth

Take a clean microfiber cloth and buff the watch surface to remove excess polish and achieve a glossy finish. Make sure any remaining polish is carefully wiped away.

Step 5: Complete with the LXRY SHINE Spray

Use the LXRY SHINE Jewelry and Watch Sprays to finalize the process. Spray a small amount onto the watch surface and wipe gently with a clean cloth. This will help maintain the shine and protect the watch.